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Calls Per Hour

I am a supervisor in a call center and I have an excel spread sheet for phone agents when an agent comes to work in the morning they log into there phone and I have a program that records the time they are in the phone and how many calls they take. When they go on break or lunch or step away from there desk they go into what is called AUX time. At the end of the day I run a report and it shows me the total length they were logged in lets say 9 hours 2 minutes 57 seconds and on the report it shows it as 09:02:57 . Then it breaks it down into ACD (which is the time they were actually on the phone) and AUX time so lets say they were in AUX time 2 hours 14 minutes and 28 seconds that is displayed in the same format of 02:14:28. So at the end of the day I input that into an excel spread sheet I have created that automatically tells me how long they were on the phone taking calls so in this case they would have been on the phone form 7 hours 28 minutes 29 seconds7:28:29. I then have to manully figure up that time into a decimal number so I have to figure up that they were on the phone for 7.5 hours I then have to manually figure up the calls per hour average so on the report it shows me how many calls they did for the day so if they took 56 calls for the day I take 56/7.5=7.5 calls per hour because we round to the 10th. What I want to know is if there is anything I can do to have the time automatically converted into decimal and then when I input the calls if it will automatically figure the calls per hour.


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Become a master of VBA and Macros in Excel and learn how to automate all of your tasks in Excel with this online course. (No VBA experience required.)

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Similar Topics







An agent takes 85 calls, and logged onto their phone for 134,669 secs. how would i work out the calls per hour?

Thanks for any suggestions in advance.


Hello,

Please help!!!
We have a client who will pay using the 1/4, 1/2/ and 3/4 of an hour increments as follows:

From the hour mark to 6 minutes = 0 time paid
Over 7 minutes to 15 minutes = 1/4 hour 15
16 minutes to 30 minutes = 1/2 hour 30
30 minutes to 45 minutes = 3/4 hour 45
46 minutes to 60 minutes = one hour.

They work on shifts and the operation is 24 hours. Each gets 30 minutes for breaks which is not paid. Pay is biweekly and overtime is anything over 40 hours. Currently, the template we are using looks like this (sorry, I could not figure out how to paste it so you can see it in Excel layout):
WEEK 1 Sunday Monday Tuesday Wednesday Thursday Friday Saturday
5/16 5/17 5/18 5/19 5/20 5/21 5/22
TIME IN ENTER TIME, INCLUDE AM OR PM
TIME OUT
TIME IN
TIME OUT
TIME IN
TIME OUT
TIME IN Total Hours First Week
TIME OUT
HOURS WORKED-OR- choose one
*HOLIDAY WORKED
PAID HOLIDAY (not worked)
*OTHER PAID HOURS
EXPLANATION OF *HOLIDAY WORKED HRS OR *OTHER

I am very new to Excel and need help creating a formula that will allow us to calculate this timesheet? I am in desperate need for help.

Thanks..


Hi all,

I have a dillemma here,

I have to create a schedule which incorporates lunches automatically (either half hour or 1-hour lunches, depending on the circumstances).

The schedule only has time in and time out, but I need excel to automatically deduct the lunch break depending on the circumstance:

If you worked less than 6 hours = no lunch
If you worked more than 6 hours, but less than or equal to 8 hours = 0.5 hour lunch
If you worked more than 8 hours = 1 hour lunch

I am assuming the formula for this will be really long, but I have looked online everywhere and have not found ONE formula for it. I can't put lunch breaks seperately, so all I have to work with is Time in/out.

Also, I wouldn't be able to use military time, so I don't know how excel can assume that time in is in the morning, and time out is in teh evening and/or half-day.

If someone can help it would be greatlyyyy appreciated


I'm trying to use conditional formatting to highlight phone calls that came in between certain hours.

The call times are in the custom format h:mm, although it could easily be changed to an Excel time format. I'm using Excel 2002. I want the cell to have a different fill color if it falls within particular time frames.

Example: If the call came in between 22:00 and 23:59 color is light green.
If the call came in between 23:59 and 08:00 the color is yellow.

Example spreadsheet is attached.

Thanks in advance.


I am trying to calculate the average Talk Time into Minutes and Seconds. Every time I have tried, I get the wrong average.

For example, if I have a total of 53 calls and the total talk time is 4:19:05, what would the average talk per call be? I tried doing everything in seconds (this would give me a total of 15545 seconds) but the total I was getting is 4:89.

What would the formula be to get the correct average time?


Hi,
I made a simple worksheet that we have been manually entering the time for employees, but there are too many errors (even with simple math). Can someone help me convert the time of ex: written 8-4:30 or 10-3 (meaning 8:00am to 4:30pm) where you have the total weekly hours? Right now I have a column for overtime. Is there a way to automatically calculate the over time also? The work day is 8-4:30 with a half hour lunch (lunch is not calculated into the hours, so you minus a half hour). 8-4:30 equals 8 hours. So, if a person works 8am to 6:30pm, how can I set it up where in the first row of time, I will type in 8-6:30pm. In the totals column to the far right, it will display 8 hours. In the (O.T.) column, it will display 2 hours.

This way, when I call in my payroll, I will have the total "regular" hours in one row and underneath, I will have the total overtime hours.

Or... does anyone have a better solution to keeping track of their hours?

Thanks!
Marty


I am attempting to figure out how to change the formula to automatically subtract a 30 minute lunch if the total time for the day exceeds 6 hours worked.

B value Time of day punch in: 9:30 AM
C value =IF(D11="","","-")
D value Time of Day punch out: 6:00 PM
E value =IF(D11="","",IF(D11

I am trying to figure out how to write a formula to figure out production cycle time.
We will be building 8 "widgets" a day.
We will work 10 hours a day.
There is a 20 minute break at 9:20 am.
Production shuts down for lunch 30 minutes for lunch at 12:30.
Production starts at 6:00 am.
Here is what I can do.
Production cycle time = (10*60)-30/8 or 71.25 minutes
If we start at 6:00 am, the first scheduled cycle completion time = TIME(6,0,0+71.25/1440)

My problem is when I am trying to use a logical "IF' statement to account for the 20 minute break or lunch and still calculate the end of each cycle time through the day I receive a number of error messages.
This is the formula I am trying to make work. I have the cell the formula is in, formatted with a "mm,ss" format.
=(IF(D4+G1/1440>9:20,(D4+G1)/24,(D4+G1+15)/1440))
I have included an attachment to help (a picture is worth a thousand words).

Any help will be greatly appreciated.
I have bought a number of books in an attempt to figure this out, and I am still stumped


I've been poking around trying to figure this out but can't. The time of 9 hours, 15 minutes is being returned from a calculation but I want the cell to display the 9.25 hours instead. This seems like something simple on the surface, but apparently it's not. Any help would be appreciated!


I am trying to calculate time based off a non-conventional quarter hour time system

example;
8:00 to 8:07 = 8.0 hrs
8:08 to 8:23 = 8.25 hrs
8:24 to 8:38 = 8.5 hrs
8:39 to 8:53 = 8.75 hrs
8:53 to 8:59 = 9.0 hrs

I am having trouble writing an equation that would sum the clock-in and clock-out times (2 per day) and display the total time in these quarter hours and adding an additional hour if it is >= to *:53. Any help would be great.


Entering time values in custom format [h]:mm:ss
Cells accept hours over 23,
Adding cells in column returns correct total time.
Have not found a way to multiply these cells by a $ hourly rate.
So use HOUR(cell ref) and MINUTE(cell ref) to capture values in referenced
cell - then use these values to calculate total payment for $rate per hour.
However, the HOUR(cell ref) formula returns the hours in excess of 24 when
the cell contains an hour value in excess of 23 (ie 27 hours returns 3).




Hi Guys,
I need help....I am working production scheduling with Start and End time but there is a lunch time and tea time. Is there any formula to calculate Start time to End time with excluding lunch time?
Here is example :

Lunch time :12:00pm to 1:00pm.
Duration Process :6 hours.
Start Time (8:00am)
End time (5:00 pm)

I need a formula to calculate from Start Time 8:00am and what is the End Time? with 1 hour lunch time...

Thanks,
ET


I have a sheet which has the start, stop and time taken for lunch breaks.

I want to calculate the total time worked such that i have the hours worked. So if i worked 7 hours and 30min then the total time would be 7.5hrs. But i am not sure how to take into account the lunch break time (see enclosed sheet).

anyone have any ideas?


Happy Day to all,

Can you please help me,

A1= time in
B1= time out
C1= time in
D1= time out

I want to calculate the late and under time,
Office start at 9:am w/30 mins Grace period,
The break time is one hour only, please include over breaktime in calculation.
End of office hours 6:00 pm, strickly no over time


I need a formula to calculate Turn Around Time. Find below the sample data and details for your reference.

Received Date & Time: 10/29/2010 3:27:00 PM
Completed Date & Time: 11/1/2010 3:57:32 AM
Business Hours: 08:00 AM to 05:00 PM
Non Business hours: 05:00 PM to 08:00 AM
Weekdays : Monday to Friday
Weekends: Saturday & Sunday

If I calculate TAT for this time period it should show me 1 hour 33 minutes, why because business hours are closing by 5:00 PM on 10/29 so it should not calculate duration after 5:00 PM to until 08:00 AM on next day, however 10/29 is Friday so formula should calculate the duration from 10/29 Friday 3:37 PM to 10/29 5:00 PM and again it should calculate from 8:00 AM on 11/01 Monday and formula should skip Saturday & Sunday.

In this scenario I have completed the task before 8:00 AM on 11/01 so it should show duration of 1hour 33 minutes.

Please let me know if you need any more details


How do I calculate the number of batches per hour? Here's what I have so far:

Cell B5: start time: 4:15 formatted as 4:15:00 am
Cell B6: finish time: 6:15 formatted as 6:15:00 am
Cell B7: total time: 2:00 formula in cell: =TEXT(B6-B5,"h:mm")
Cell B8: total batches processed: 22 (this is entered manually)
Cell B9: batches per hour: formula in cell: =B8/TEXT(B7,"h")

as long as I have this formula in cell B9 the answer comes out correct which should be 11 per hour.
If the formula in B9 is B8/B7, the answer is 264.0, Is this because of the way excel is reading the total time or the total time is formatted as a time, not an actual number? Is this the correct way to solve the problem?
answer should be 11 per hour.


Good afternoon!

I'm working with Excel 2003 sp 3 on Windows xp.

I have been banging my head trying to jar loose the formula to calculate man days where 1 equals 8 hours. I have one that was given to me by a coworker:

=INT(Q3/8)+(((Q3/8)-(INT(Q3/8)))*0.8)

That calculates man days from total hours. I need a formula that will total man days and return the man day answer. Example:

weekending 12/25 = 16.2 which is 16 man days and 2 hours
weekending 1/1 = 24.7 which is 24 man days and 7 hours

Total = 41 man days and 1 hour

I have also been asked if there was a way for a number to be entered into a spreadsheet and automatically put in order without a macro or "pushing a button".

Any advice is greatly appreciated!

Happy New Year!

~ Brenda ~


I have data with time in standard fromat i.e. 3:00PM but I need it to be in
24 hour format i.e. 15:00. How can I do this?



i have a worksheet with formulas in 15,000 cells; i have set the calculation to maunal so that you have to press F9 to calculate the sheet. \

sometimes, it takes 45 seconds to calc the whole sheet, other times, it takes 5 minutes. how do i clear the cache, or what do i have to do so that it calcs 45 seconds each time.

i don't want the application to think, it would be better if those 15,000 cells can be returned in a fraction-of-a-second. any ideas/tips? thanks.


Good afternoon,

Is there a way to enter a colon into a standard number to create a value that can be formatted into a 24 hour time value ?

eg a time is listed as 1345 with a general number format, and I want it returned as 13:45 witha custom format of hh:mm.

Other than creating a table and using a vlookup function, I am hoping there is a better way?

Darren