Calls Per hour formula

DieArd

Board Regular
Joined
Apr 21, 2007
Messages
157
An agent takes 85 calls, and logged onto their phone for 134,669 secs. how would i work out the calls per hour?

Thanks for any suggestions in advance.
 

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There are 3600 seconds in an hour (60 seconds * 60 minutes), so divide the number of calls divided by the number of hours (the number of hours equals seconds divided by 3600), so

= 85 / (134669 / 3600)

which is approximately 2.27 when you do the math
 
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thankyou, im sorry it was such a thick question.... having one of those days with loads to do and not emuogh time to think.
Thanks again.
 
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